FAQ

The Unlimited3D platform supports OBJ, FBX and GLB. Further file types will be supported soon. However, most 3D modelling software is able to export 3D files into one of the four aforementioned formats.

You may add up to four collaborators, however, should you need to expand your team access, this can be increased through your plan limits.

Absolutely. Threedium understands that companies have unique requirements and we offer custom projects to ensure your objectives can be achieved.

Yes, the monthly subscription plan can be cancelled any time before it renews.

Yes, we have an API that your developers can use for any integration, especially for extensive 3D solutions. We have over 50+ API calls.

We offer 3 different export/embedding options 1. Iframe - a simple copy & paste into any web solution. 2. API library (integration where the user can have increased control and dynamically manipulate the 3D content.) 3. CMS plugins (based on API library but with easy installation and run on various CMS's such as WP, Shopify, Magneto, etc.) feature coming soon

Unlimited3D has a free 14 days trial. However, you can add collaborators to your project who don’t need to have premium plan accounts. While they can be collaborators for free, they can’t create their own projects and can only work on the project they were invited to.

The usual reasons that are causing the crashes on the mobile are big environment maps and the extent number of textures. Try reducing the size of your textures as much as possible, and consider creating a copy solution for mobile devices. This will allow you to retain high quality on the desktop version, and the mobile version with smaller textures will work as well.

The maximum number of triangles we can support is 420.000 triangles.